We accept returns or exchanges of items purchased from our website within 30 days of the purchase date under the following conditions:

• The item shows no visible signs of damage.

• All parts and accessories must be included. If any parts are missing, the return will not be eligible for a refund or replacement.

• The item is unused, unopened, and in its original packaging.
  
  
• No sign of destruct except from the outside packaging
  
  
• Item(s) cannot be returned or exchanged after 30 days from purchase.
  
  
• Certain types of goods are non-returnable, including intimate or sanitary products, hazardous materials, flammable liquids or gases.
  
  
• We require a receipt or proof of purchase (order confirmation email) including your order number to process any returns or exchanges.

To initiate a return or exchange, Please review our return instructions carefully HERE or contact us at support@qualiboxz.com with your order number and reason for the return or exchange. We will guide you through the process based on the rules stated here.

Return Shipping 

• You are responsible for paying for your own return shipping costs unless the return is due to an error on our part (e.g., you received a wrong or defective item).
  
  
• We will provide our PO Box address for returns once your request has been approved. Please ensure that the return courier or service you use can deliver to a PO Box.
  
  
• If your selected shipping method does not support PO Box deliveries and the return is lost, delayed, or undelivered, QualiBoxz is not responsible for any lost items, and a refund will not be issued.
  
  
• We strongly recommend using a trackable and insured postal service for any returns. For items over NZD $75, tracked shipping is especially important to confirm delivery.

Lost or Damaged Returns in Transit

• QualiBoxz is not responsible for items lost or damaged during return shipping.
  
  
• We strongly recommend using a trackable shipping service and/or purchasing shipping insurance for all returns.
  
  
• If a return parcel is lost or arrives damaged in transit, and we do not physically receive the returned item in acceptable condition, we cannot issue a refund or exchange.
  
  
• It is the customer’s responsibility to ensure the safe delivery of the returned item to our PO Box.
  

Refunds

• Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
  
  
• Approved refunds will be processed and credited automatically to your original method of payment.
  
  
• Please allow 3–10 business days for the refunded amount to appear in your account after the refund is processed. Processing times may vary depending on your financial institution.
  
  
• If you haven’t received your refund after this period, please contact us at support@qualiboxz.com.
  

Exchanges

For exchanges, please contact us with your order details and reason. We will assist you in exchanging your item according to this policy.

Damaged or Destroyed Items

• If you receive a damaged or defective item, please notify us within 7 days of delivery at support@qualiboxz.com, including photos as evidence.
  
  
• Returned items must be complete, unused, and in their original packaging, with no missing parts, and no signs of wear, usage, or damage caused after delivery.
  
  
• We reserve the right to inspect returned items and will issue refunds or exchanges only after physically receiving and approving the returned product.
  
  
• Refunds or exchanges will be denied if the returned item is damaged, incomplete, or shows signs of use or alteration not present at delivery.
  
  
• Customers are responsible for return shipping costs unless the return is due to an error by QualiBoxz.
  
  
• Refunds will only be issued if all conditions above are met.
  

Wrong Orders

If you receive an incorrect item, please contact us immediately at support@qualiboxz.com. We may request photos for verification. Once confirmed, we will provide instructions on how to return the wrong item and arrange a replacement or refund.

Feedback

We welcome your feedback, questions, or concerns. Please email us at support@qualiboxz.com to share your thoughts. We take your feedback seriously and strive to improve continuously.