At QualiBoxz, we want to make sure everyone is happy and treated fairly. We believe in open, honest communication based on trust and friendliness—so please don’t hesitate to reach out and chat with us. We understand that situations can change, and as long as there’s mutual cooperation, we’ll always do our best to find a solution that makes you smile.

Please follow the instructions below for any returns or exchanges:

1. Return Eligibility

• Items must be returned within 30 days from the date of purchase.
  
  
• Returns are accepted only for items that are:
  
  
• unused, unopened, in its original packaging, and in complete condition with no missing parts. If any parts are missing, the return will not be eligible for a refund or replacement.
  
  
• In their original packaging, including all accessories, instructions, and promotional items.
  
  
• If the item is damaged, defective, or incorrect, please see the Damaged or Faulty Items section below.

• Note: If any parts are lost or damaged after delivery, QualiBoxz is not responsible for replacements or refunds. We recommend checking all contents upon arrival and keeping all pieces in a safe place during assembly.
  
  

2. How to Initiate a Return or Exchange

• Contact us first at support@qualiboxz.com with your order number and reason for return or exchange.
  
  
• For damaged, defective, or incorrect items, please include photos clearly showing the issue.
  
  
• We may request additional information or photos before approving the return.
  
  
• Do not send back any items without prior approval from QualiBoxz. Unauthorized returns may not be accepted.
  
  

3. Return Shipping

• You are responsible for paying for your own return shipping costs unless the return is due to an error on our part (e.g., you received a wrong or defective item).
  
  
• We will provide our PO Box address for returns once your request has been approved. Please ensure that the return courier or service you use can deliver to a PO Box.
  
  
• If your selected shipping method does not support PO Box deliveries and the return is lost, delayed, or undelivered, QualiBoxz is not responsible for any lost items, and a refund will not be issued.
  
  
• We strongly recommend using a trackable and insured postal service for any returns. For items over NZD $75, tracked shipping is especially important to confirm delivery.
  
  
• QualiBoxz is not responsible for returned items that are lost or not received. We strongly recommend using a tracked and/or insured shipping service to ensure your return reaches us safely.
  
  

4. Inspection and Refunds

• Once we receive your returned item, it will be inspected to confirm it meets our return criteria.
  
  
• Refunds will only be processed for items that are returned complete, unused, undamaged, and in their original packaging.
  
  
• If the item shows signs of use, damage, missing parts, or tampering, we reserve the right to reject the return or issue a partial refund.
  
  
• Refunds will be made to the original payment method after inspection.
  
  
• Please allow 3–10 business days for the refunded amount to appear in your account after the refund is processed. Processing times may vary depending on your financial institution.
  
  
• If a return is rejected, the item may be sent back to you at your expense.
  
  

5. Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery by emailing support@qualiboxz.com with your order number and photos of the issue.
  
  
• We may request you to keep the packaging and item until we resolve the issue.
  
  
• Once approved, you will receive instructions on how to return the item to us at no cost.
  
  
• Refunds or replacements will be issued only after we receive and inspect the returned item.
  
  
• Returned items must be complete and without signs of use or tampering.
  
  
• If the returned item is damaged or incomplete, refunds may be refused or reduced.
  
  

6. Change of Mind / Customer’s Choice Returns

• Returns due to change of mind must comply with the return eligibility criteria above.
  
  
• Customers pay for the return shipping costs.
  
  
• We recommend using tracked shipping for change-of-mind returns to ensure the item reaches us safely.
  
  
• Refunds for change-of-mind returns will only be processed once we receive and inspect the item.
  
  

7. Lost or Damaged Returns in Transit

• QualiBoxz is not responsible for items lost or damaged during return shipping.
  
  
• Please use a tracked and/or insured service to protect your return shipment.
  
  

8. Gift Returns

• If you received QualiBoxz products as a gift and wish to return them, please contact us at support@qualiboxz.com.
  
  
• Approved gift returns will be refunded via a QualiBoxz gift credit for the value of the item.