Tips for a Smooth Build
Make the most of your quality time with a build that’s smooth and enjoyable from start to finish.
The Tips for a Smooth Build page will guide you through handy tricks and best practices so you can create with confidence.
Shipping Policy
We currently ship to New Zealand and Australia.
New Zealand (Domestic)
Fast and local! Orders are delivered within 1–2 working days after dispatch.
Australia
We ship across the Tasman — most orders arrive within 5–7 working days, depending on your location. You'll receive a tracking link once your order is on the move.
For more details, estimated costs, and carrier info, click here to view our full Shipping Policy.
Questions? We’re always happy to help!
Return Policy
We’re confident you’ll enjoy your QualiBoxz experience! If you're not completely satisfied, you can request a return or exchange within 30 days of receiving your order.
To get started, simply contact us with your order number and reason for return.
Please note:
- Items must be unused, unopened, and in original condition
- We cannot accept returns for opened or used kits
To begin, simply click here for return instructions or view our full return policy for more details.
We’re happy to help — just reach out if you have any questions!
Damaged Product
We take great care in packing every QualiBoxz, but if your item arrives damaged or faulty, we’ll make it right.
Please contact us within 7 days of receiving your order, including photos of the issue and your order number. We’ll arrange a replacement or refund as quickly as possible.
For more info on returns, click here to view our Return Policy.
We're here to help every step of the way!